Fees & Terms of Business

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Human Givens therapy is fast, effective and long-lasting. Research shows that more than 3 in 4 clients were either symptom free or significantly recovered in an average of only 3.6 sessions.* Most people I see see significant progress in 4-6 sessions although some people require only one or two sessions to achieves their required results. Some people with more complex difficulties may require more.

The Well-Minded Practice fees reflect these effective and sustainable outcomes. Human Givens therapy is not designed to be long term or to have clients sign up for multiple sessions. Our intention is to work with our clients to achieve the outcomes they want in as short a time-frame as possible – and for them to move on, fully equipped for their next life chapter. If a client is not progressing we will endeavour to find an alternative and more suitable therapist and/or therapeutic approach.

We do not charge in advance for a set number of consultations, or a course of treatment. 

*Research published in: Psychology and Psychotherapy: Theory, Research & Practice

We use various measures to gauge each client’s progress and response to treatment. If clients are happy to do so they may be asked to complete a brief anonymised questionnaire, which is designed to help the therapist understand the client’s needs, how best to help them, and to evaluate treatments and outcomes.

Your personal information will be kept in accordance with the Data Protection Act (2018) and General Data Protection Regulation (GDPR). In relation to this personal data, which will include case record notes, contact information and written correspondence (whether by email, letter or online messaging service) there is lawful basis for processing this personal information: legitimate business interests relating to the service being provided, legal duty and entering into or performing the contract between us. 

The type of personal information we collect:

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Financial details (through bank transfer, cheque or online payment systems)
• Case notes and records

How we get the personal information and why we have it:

The personal information we process is provided to us directly by you for one of the following reasons:

• To enter into or carry out a contract of service between us
• To process payments relating to the performance of that contract

We use the information that you have given us in order to:

• To enter into or carry out a contract of service between us
• To process payments relating to the performance of that contract

We do not share this information with any other organisation or individual, other than those detailed in the ‘Client Agreement’ which forms the basis for the contract between us. The only exception to this relates to payments made for contracted services where identifiers attached by you / your bank to this payment information can be seen by the bank or other financial institution processing that payment.

How we store your personal information:

Your information is securely stored. In accordance with professional and insurance requirements we will retain a record of your personal information (including case records) for a period of 7 years from the point at which the contract between us ends. At the end of that period, any information we have processed will be securely destroyed. At any stage during that period of time, or during the contract, you can request access to the information that we hold in relation to you. 

How to complain re. data processing

If you have any concerns about our use of your personal information, please contact us in the first instance at jo@thewellmindedpractice.com. If we are unable to resolve your concern, you can raise this by contacting complaints@humangivens.com.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address is:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113; 

ICO Website: https://www.ico.org.uk

Data Controller is Joanna Baker (ICO Registration: ZA744787).

Tues - Thurs  09:30 – 17:00

Cost of therapy: 

Therapy for individuals           £95 per hour

Therapy for couples               £130 per hour

Therapy for 16-18 year olds  £75 per 50 minutes

Sleep clinic consultation        £95 per hour

Coaching for individuals        £95 per hour

Sessions usually last an hour unless otherwise indicated and any pre-agreed longer or shorter sessions are charged on a pro-rata basis.

Subject to availability, out of hours appointments can be arranged in the evening (after 5pm) or at weekends for an additional cost of £20 per session. 

A limited number of concessions may be available for students or unemployed individuals. Proof of status is required. 

Please note these prices are for private paying individuals only, rates will vary when paying via EAP or insurance companies due to the increased financial & administrative requirements; rates are agreed with each company. Please call us if you wish to discuss further. 

Notes: a) The session fee is subject to revision from time to time. Advance notice will be given of any increase. b) Human Givens therapists aim to meet the needs of their clients in as few sessions as possible and do not charge in advance for a course of treatment. c) any extra work undertaken on the client’s behalf, such as writing reports or letters for other agencies will be charged at the standard hourly rate.  

Psychotherapy: these sessions are booked individually and are held in person or online. The intention is always to achieve recovery in as few sessions as possible.

The Sleep Clinic: these sessions are booked individually and are held in person or online. The intention is always to achieve recovery in as few sessions as possible.

Coaching: these sessions are usually held on the Phone but can be arranged online or in person if required. They can be single appointments or, for those looking at career development or ongoing high performance, a model of an initial hour appointment and then 1 x 30-minute phone coaching session per fortnight is often beneficial. Please contact us to discuss this option if required.

We never require a client to enter into a contract for a certain number of sessions. Our psychotherapy and sleep sessions are only ever booked in single sessions – and with a view to helping you in as few sessions as possible.

If it is convenient for the client, payment online may be made in advance or on the day of consultation otherwise we accept cash. An invoice will be sent via email in advance. If payment is not made by the end of the day of the consultation an administration fee of £15 will be charged. 

Some clients have coverage from a healthcare insurer. We are unable to communicate directly with insurers, and we do not have an electronic claims system in place. It is the client’s responsibility to ascertain whether or not their insurance provider covers psychological talking therapies, to pay their fees at the time of consultation, and to then claim from their insurer, where possible. We will do our utmost to facilitate that claim.

Since scheduling of an appointment involves the reservation of time specifically for your provision, a minimum of 48 hours’ notice is required for rescheduling or cancelling client appointments. Unless we reach a different agreement, the full fee will be charged for sessions missed without such notification.      

In the event of a serious accident, emergency, or other similar situation outside the client’s control, please deal with your situation first and notify us at the earliest convenient time, or we will follow up with you typically within 24 to 48 hours of the missed appointment.   

Where an appointment is arranged and agreed, and a client does not attend that appointment, the consultation fee will be payable in full, together with the administration fee of £15.

It is recognised that some clients may be particularly vulnerable, especially young people. We reserve the right to record consultations, if deemed appropriate, for the protection of both client and therapist. We will discuss this with you first. 

The work of this practice is governed by The Codes of Ethics & Professional Practice of the  Human Givens Institute. The Institute can be contacted as follows:

The HGI Membership Secretary, Human Givens Institute, Chalvington, East Sussex, 

BN27 3TD, UK

Telephone: 01323 811662

E-mail: hgi@humangivens.com

The Human Givens Institute’s Ethics and Professional Conduct Policy can be viewed at https://www.hgi.org.uk/about-hgi/ethics-and-conduct.

If you would like a paper copy of the Policy, please contact the Human Givens Institute.

If any client has comments or concerns, or even a complaint, we ask them to bring it to the attention of the practice by writing to us at the address on the contact page on this web site or by emailing us at jo@thewellmindedpractice.com. 

If necessary any client is welcome to contact the professional body which regulates us, in the first instance to – The HGI Board Secretary, Human Givens Institute, Chalvington, East Sussex, 

BN27 3TD, UK